FacebookTwitterCopy LinkEmail MAYOR Bi-State Community Leaders Announce Tools for Reopening WHAT: Community leaders from Evansville and Henderson join forces to support the reopening of the local economy and announce new tools for businesses.WHO: Lloyd Winnecke – Mayor, City of EvansvilleBrad Schneider – Henderson County Judge ExecutiveTara Barney – President & CEO, Southwest Indiana ChamberEllen Redding – President, Henderson County Chamber of Commerce WHEN: Thursday, May 7 at 10:00 a.m. (CDT)WHERE: Virtual Press ConferenceHOW: Register for the event, here: https://members.swinchamber.com/events/details/press-conference-4819FOOTNOTE: After registering, you will receive a Zoom Meeting Calendar invite to participate in the press conference. Registration ends at 8 am.
WNY News Now Stock Image.JAMESTOWN – Police in Jamestown recovered two handguns, cocaine, heroin and fentanyl during the search of two houses early Wednesday morning.Jamestown Police say the city’s Metro Drug Task Force executed search warrants at 28 Euclid Ave., Apt. 209 and 8 Pullman St. just before 7 a.m.Police say three adult males and one juvenile male were located inside the house on Euclid Avenue and a female and another juvenile were found at the Pullman Street residence.Officers say the raids is the result of a two month-long investigations into drug trafficking. Police say charges are expected to be filled in the case.Anyone with information about illegal drug trafficking is asked to call JPD’s anonymously tip line at 716-483-TIPS (8477).The Southern Tier Regional Drug Task Force and Chautauqua County Sheriff’s Department SWAT Team also assisted in the search warrant execution. Share:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to email this to a friend (Opens in new window),What’s drunk tracking?,reporting by drunk reporters?
Well, here we are another year older and (hopefully!) another year wiser. Everyone is preparing to tackle 2020 with growth goals, projections and new ideas, but I want to take a quick minute and challenge you with a back-to-the-basics question.Is it easy for members to do business with you?I ask this question incessantly to our clients. And if you’ve ever heard me speak at a conference, it’s often a discussion topic. I’m not questioning if you offer products and services that members want. I’m asking…is it EASY for members to do business with you?In this age of emerging technology that allows members to directly access and manage their accounts, are we losing sight of basic member service?I often evaluate my own company. We strive to make it easy for credit unions to do business with us. We don’t have a contract. We don’t require a retainer. Credit unions work with us in a way that is (hopefully) easy for them. I never wanted a client to be contractually obligated to do business with me. In 18+ years, I’ve never had a contract with any credit union. Because it’s easy for them. We don’t require a retainer. Credit unions use us as they need us. They could have several projects this month, and we won’t hear from them for three months. That’s fine, because it’s easy for them. We’re flexible with meetings and presentations. I’ve worked with credit unions after regular business hours, on Saturdays, on federal holidays, and I’ve facilitated a Sunday afternoon planning session. Because it was easy for them.So, here are a few questions to determine if it’s easy for members to do business with your credit union. Do you call people back in a timely manner?We moved our office last summer, and we got a new phone/internet provider. After a few bills, I realized I was paying $3.99 per month for a paper bill. I called to ask about paperless billing. I enrolled and was told I would get a monthly email with my invoice. First month, no email and no invoice, but I did get a late charge. I paid the bill, called them, and they were kind enough to waive the late charge. I explained that I never got the email, and he said he would look into it and have someone call me back in the next day or two. No one called. The next month, I proactively logged in to my account and paid my bill. Still didn’t get the email. So I called a second time, explained the situation, and I was promised that they would look into it and call me back. No one called. The third month……you guessed it. No email. I called a third time. And again, I was told they would research it and get back to me. Again, no call. In the fourth month, I realized I didn’t get an email. I called. For the FOURTH time. I shared my story about never getting the email with the monthly invoice. Jeannette was very sympathetic to my situation, apologized profusely, assured me that she personally would look into this and call me back with a resolution. When I asked for her extension, I was told she couldn’t give that to me. But she assured me that she would indeed call me back. Annnnnnnnnnd…….she never called. That’s FOUR people from one company that all said they would resolve my issue and call me back, and not one single person did. To this day (early January 2020) I have never gotten an email with the invoice, and I have never gotten a phone call from anyone.I wonder how many members are waiting for a call back from someone at their credit union. Is your staff cross-trained? I belong to a health club, and once a year they allow you to freeze your membership if you won’t be using the facility. Before the holidays, as I have in the past, I stopped in to freeze my membership. I had to complete the proverbial “Membership Freeze Form” in person. I knew from past experience that you could not do this by phone or email – you had to physically visit the facility to sign the magical “Membership Freeze Form.” So, I stopped in. And the one, single, particular, individual, solitary person in the WHOLE ENTIRE organization that could present this form to me for signature……was……at lunch. Using my best powers of persuasion, I tried to get the front desk staff to help me. I was unsuccessful. I asked if a manager was available? Nope – she, too, was at lunch. The result? I had to leave and return later. This form is literally a sheet of paper where they write the dates, and I sign it. But apparently, of the 12 or so people I actually saw on my first visit, not one of them was able (or empowered) to hand me that piece of paper and write in the dates.I wonder how many members are waiting for a simple solution from someone at their credit union. Are you available when it’s convenient for members? Years ago, I lived in southern California for a year. What always amazed me was that the salons were open on Sundays. And they were packed. Full of customers who would rather get a cut and color and mani/pedi on a Sunday afternoon. I remember talking to the owner one day and she said Sunday was their busiest day of the week, even with shorter hours. We work with a few credit unions that could benefit from some unconventional hours. We actually have a client that isn’t open on Saturday. Their one location is on the main street through town but closed on Saturday. Every year, I try to get the CEO to consider Saturday hours. Haven’t been successful, but I persist.I wonder how much loan activity would take place on a Saturday if they were open. Do your products and services meet your member needs? We worked with a credit union in need of deposits. But their minimum deposit for a Share Certificate was $1,000. We suggested reducing that to $250. Then we tiered their Certificate rates based on terms and balances. They saw an immediate increase in deposits, because the products were now more manageable for the member. It wasn’t millions of dollars, but we definitely saw an uptick in Certificate activity.I wonder how many members started saving regularly because the minimum deposit for a Share Certificate was more affordable to them. Does your location deter member usage?My best friend belongs to several credit unions. When I was writing this article, I asked if she had any thoughts. She mentioned that her credit union had a walk-up ATM, but for a long time, the parking lot lights were out, and it was very dark. So dark, in fact, that she refused to use the ATM after dusk for safety reasons. On two separate occasions, she told the Tellers about the “after hours” lighting issue outside, and they acknowledged it, but apparently, it took several months to resolve. It may not seem like a big deal, but is your physical location hindering member usage? Is your facility inviting to members? Is the sidewalk shoveled and salted? Is it in a safe part of town? Is it convenient? Do you have ample parking? Consider these issues and think if they might be a deterrent to your members?I wonder how many members avoided that ATM until the lighting issue was resolved.The end game is the member experience. It’s not about greeting the member by name or asking how their vacation was. It’s about how easy we make it to be their financial institution of choice.For more information about Jayni or how her company might help your credit union, visit their website at www.marketingsolutionsunltd.com or email her directly at [email protected] 40SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jayni Sech Jayni founded Marketing Solutions Unlimited, a credit union marketing company, in 2001 to offer creative solutions to marketing challenges in the credit union industry. Her vision was to build a … Web: www.marketingsolutionsunltd.com Details
I am sure by now, if you live in the Batesville area, you are aware that WRBI and ETC have joined forces in bringing some of the local sports programs to TV. Coaches Corner joined with ETC last spring to rebroadcast the show on Wednesdays and Sundays. Coaches Corner is still live on radio on Monday nights from 6 – 7. Aaron Black of ETC is at Ison’s every Monday night to video the show for rebroadcast on ETC home channel on Wednesday and Sunday evenings. Check your local listings for times! It has been announced that live broadcasts may follow soon. Many local schools could be featured in these live broadcasts of high school athletic events. This, of course, is still in the infant stage. Even though Coaches Corner has not changed a lot since 1980, you can see that technology is helping bring Coaches Corner to new avenues. Hopefully, this will also bring about new fans. As equipment improves, who knows what the future might hold? Just a few years ago, TV cameras were huge and extremely expensive; and now, the same equipment is much smaller and less expensive. Other cities are already bringing their local high school sports to TV. Stay tuned. We could be next!
Newsroom GuidelinesNews TipsContact UsReport an Error AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREUCLA alum Kenny Clark signs four-year contract extension with PackersWhen the Lakers first announced Baylor would become the fifth Lakers player to receive a statue, joining Magic Johnson, Jerry West, Kareem Abdul-Jabbar and Shaquille O’Neal, Lakers coach Luke Walton described Baylor as “Kobe before Kobe, Jordan before Jordan.”Baylor retired in 1971 after posting career averages of 27.4 points and 13.4 rebounds.He went on to a career as the head coach of the New Orleans Jazz and then as the Clippers’ vice president of basketball operations from 1986-2008.Over the course of his 13 seasons as a player, Baylor became an 11-time All-Star and was selected to the All-NBA first team 10 times. He was the 1959 Rookie of the Year and his No. 22 jersey is retired inside Staples Center.Many would argue that a statue of Baylor outside the arena is long overdue. On Friday, that wait will end. “I don’t know how I’m going to react or anything once I see it,” Baylor told the Southern California News Group in January, “because nothing like that has ever happened before. But I’m sure that I will enjoy it.”HOMAGE GAMEKyle Kuzma did not know when he wore a Nick Van Exel jersey into Staples Center on Wednesday that he was about to join Nick the Quick in Lakers history.“I actually just picked it up at a vintage shop,” Kuzma said. “And I saw it and I was like, ‘I’ve got to get it.’ So came in with it, hear people like it.”Behind Kuzma’s 30-point barrage, the Lakers beat San Antonio 122-112 to sweep the season series against the Spurs for the first time since 1997-98. That season, Van Exel was one of four Lakers to make the Western Conference All-Star team, averaging 13.8 points and 6.9 assists.That summer the Lakers traded Van Exel to the Nuggets, thus ending the tenure of a popular point guard.Van Exel is now an assistant coach with the Memphis Grizzlies.FRYE BALLChanning Frye played the best game of his brief Lakers tenure on Wednesday, pouring in 19 points in a season-high 26 minutes. He shot 8 for 9 from the field, but all he heard about after the game was his one miss.“I told him he’s not allowed to dunk anymore,” teased Walton, Frye’s teammate at the University of Arizona.With 11:12 left in the fourth quarter and the Lakers trailing by four points, Tyler Ennis dumped a pass to Frye in the paint. Frye then rose for the dunk but watched it rim out.“You could tell by the windup he had no chance of making that,” Walton said, continuing the bit.Even rookie Josh Hart joined in, perpetuating the running gag in the Lakers’ locker room of tracking missed dunks. Usually, it’s the young guys, Kuzma and Lonzo Ball, who are the targets.On Wednesday, it was the 34-year-old Frye.“He should have shot a layup,” Hart said. “It was funny because after that he made that 3 that hit the top of the backboard and fell in and I turned to him and said, ‘Stick to that.’”Still, Frye’s contributions were wholly appreciated throughout the locker room. Walton said Frye was “huge” against the Spurs and Hart called him “a true professional.”“When he’s on the court and the amount of talking, that’s why it’s nice to have some vets out there,” Walton said. “Sometimes he doesn’t shut up, but it’s good on the court because he’s talking out every play, every coverage and it just makes it easier when you’re out there.”Frye will be a free agent in the summer, and a breakout game like the one he had on Wednesday might signal to teams that he still has some value on the court and could potentially help a team in his 14th NBA season.“If nobody knows what I can do,” Frye said, “then I probably won’t go to that team.”One wrinkle of Frye’s time with the Lakers is that he has played exclusively power forward since arriving in a trade from Cleveland, a position he hasn’t played since earlier in his career.“I haven’t guarded a center since I’ve been here,” Frye said.As for the dunk-that-wasn’t, Frye laughed it off.“If I miss one dunk, I don’t care man,” he said. “I’m gonna shoot it again. It’s just one of those things that happens, it’s funny. I’ll make fun of myself before anybody, so I’ll take it.” The first great Los Angeles Lakers star will become the latest to receive the ultimate symbol of L.A. sporting achievement on Friday, when a statue honoring Elgin Baylor is unveiled outside Staples Center.Baylor, 84, will be honored in a public ceremony at Star Plaza prior to the Lakers’ game against the Minnesota Timberwolves. Baylor will speak, as will former teammates and colleagues.The ceremony is scheduled to begin at 5:30 p.m., with the statue expected to be unveiled at 6:20 p.m.The No. 1 pick in the 1958 draft, Baylor made the move with the Lakers from Minneapolis to L.A. in 1960, and that first season he averaged a career-high 34.8 points and 19.8 rebounds per game.
“Since Ticket Resell by SeatAdvisor was released, it has been highly rewarding to support the success the Breeders’ Cup has achieved by helping patrons confidently purchase and even resell their tickets for the historic event,” said SeatAdvisor President and CEO Brent Miller. “Through our partnership, patrons worldwide know they have access to all the available inventory on the highly secure Breeders Cup website, eliminating the need to search third party websites.”Fans interested in selling their Breeders’ Cup tickets or purchasing resold inventory through TicketResell may call 859-514-9428, M-F, 9-5 p.m. ET; email [email protected] or on the web at www.breederscup.com/tickets. SeatAdvisor, Inc. works with more than 3,000 venues in the arts and sports market throughout the U.S., Australia, Europe, Canada, Singapore, Malaysia, Mexico and Caribbean. In addition to the Breeders’ Cup, an impressive roster of North American horse racing venues utilize SeatAdvisor’s box office software including the Del Mar Thoroughbred Club, home of the 2017 Breeders’ Cup World Championships.Contact: Jim Gluckson, Breeders’ Cup, 212-230-9512About Breeders’ CupThe Breeders’ Cup administers the Breeders’ Cup World Championships, Thoroughbred racing’s year-end Championships. The Breeders’ Cup also administers the Breeders’ Cup Challenge qualifying series, which provides automatic starting positions into the Championships’ races. The 2016 Breeders’ Cup World Championships, consisting of 13 Grade 1 races and purses and awards totaling $28 million, will be held November 4-5 at Santa Anita Park in Arcadia, Calif., and will be televised live by the NBC Sports Group. Breeders’ Cup press releases appear on the Breeders’ Cup Web site, www.breederscup.com. You can also follow the Breeders’ Cup on social media platforms, Facebook, Twitter and YouTube. TicketResell is an online tool that allows patrons to resell tickets they can no longer use through SeatAdvisor Box Office; a guaranteed and secure system by SeatAdvisor.TicketResell was developed by SeatAdvisor, Inc., a global ticketing software company and the official box office software provider of the Breeders’ Cup World Championships since 2008. This is the fourth consecutive year that the TicketResell program has been made available to Breeders’ Cup patrons. With TicketResell, if patrons are no longer able to attend the event, they are now able to resell their tickets directly through their online account held with the Breeders’ Cup. A desired resell price is set by the seller, and tickets are then added to the accessible inventory and made available for buyers. “Over the past four years, TicketResell has provided customers with a safe and secure marketplace to resell their tickets and simultaneously provide other fans a second chance to get into areas where the inventory had been previously sold out,” said Breeders’ Cup President and CEO Craig Fravel. “We look forward to our continued partnership with SeatAdvisor in establishing an efficient ticket exchange system for our fans around the world.” About SeatAdvisor SeatAdvisor delivers a smarter ticketing and patron management solution to help venues worldwide nurture and grow their audiences. We combine a powerful but easy-to-use ticketing system with integrated fundraising, analytics, marketing and CRM capabilities. A proven innovator since 1999, SeatAdvisor was the first to provide interactive SeatMaps including the view from a seat. We support a wide range of customers including race tracks, performing arts, universities, hotels, sports organizations and festivals. Our cloud based solution includes dual redundancy, PCI Level 1 and EMV compliance to ensure the safety and security of all transactions and patron data. With global headquarters in San Diego, CA and regional offices in Europe and Australia, thousands of venues worldwide have chosen SeatAdvisor to sell over 100 million tickets. For additional information about SeatAdvisor, visit www.seatadvisor.com or call (877) 732-8627 All transactions are 100% secured and guaranteed byTicketResell, unlike other secondary market resellers. LEXINGTON, Ky. (August 10, 2016) — The Breeders’ Cup today announced that fans currently holding tickets to the 2016 Breeders’ Cup World Championships can securely resell those tickets through TicketResell by SeatAdvisor. The Breeders’ Cup, Thoroughbred racing’s premier international event, will be held at Santa Anita Park in Arcadia, Calif., on Friday, November 4 and Saturday, November 5.